Comparisons that tell you when to buy the other one.
Most vendor comparison pages are a list of ticks in one column. These are not that. Every page below opens with the case for the other product, because the fastest way to waste a fortnight is to trial the wrong category of tool.
MunkiWho is deliberately narrow: it is a record of who exists, what they belong to, what they can reach and what they have been given — filled in by you, and read by anyone who needs the answer. It does not enforce access, run a ticket queue, discover hardware or sync from Active Directory. If you need any of those, one of the products on this page is a better buy than ours.
The six rows that decide it
Feature grids run to sixty rows and change nobody's mind. In practice a shortlist collapses on these, so they are here on one screen. Each product's full page has the detail and the caveats.
| MunkiWho | Snipe-IT | Hudu | JumpCloud | Freshservice | |
|---|---|---|---|---|---|
| Enforces access, or records it? | Records What access is meant to be, so a real system can be checked against it. |
Records | Records | Enforces It is the identity provider. |
Records |
| Folder permissions with "who can reach this?" | Yes Resolved through group membership; denies reported separately. |
No | Documented, not modelled | Its own directory, not your file shares | No |
| Asset register | Register and maintenance log No check-out, barcodes or depreciation. |
Yes — it is the core | Yes | Managed devices only | Yes, with discovery |
| Ticket queue | No | No | No | No | Yes — it is the core |
| Onboarding and offboarding checklists | Yes Templates, runs per hire, and an AI-queryable status. |
No | Processes | Automated provisioning | Workflows |
| Priced by | Directory size · unlimited logins | Free self-hosted · hosted tiers | Per technician | Per user | Per agent |
Reviewed September 2026 against each vendor's public product documentation. Every one of these products is configurable and has a wider surface than one row can carry; the full pages say where each one is the better buy, in its own section, under the heading "where they win".
The full comparisons
Asset management, done properly
Snipe-IT checks hardware in and out, prints labels, tracks depreciation and audits. If your problem is a stockroom, buy Snipe-IT — our asset register is a list with a maintenance log.
Read the comparison →IT documentation for people who manage many companies
Hudu is built for MSPs: many clients, a password vault, RMM and PSA integrations. If you look after other people's networks for a living, buy Hudu.
Read the comparison →A directory that actually enforces
JumpCloud is an identity provider: it logs people in, manages their devices and turns access off. MunkiWho only records what access is meant to be. If you need the former, nothing here substitutes.
Read the comparison →A service desk with a CMDB attached
Freshservice is ITSM: tickets, SLAs, change management, a service catalogue. If staff need somewhere to raise a request and be told when it is done, buy Freshservice.
Read the comparison →How these pages are written
Each comparison is checked against the other vendor's own documentation, dated, and marked with the month it was reviewed. Where a product beats us we say so in its own section, with the heading "where they win" — not buried in a footnote.
We do not publish competitors' prices. They change more often than we would update the page, and a stale price presented as current is the least defensible thing a comparison can contain. Check theirs directly; ours are all on the pricing page.
If something here has gone out of date — including if you work for one of these vendors — tell us and we will correct it.
Or skip the reading
$29 a month, unlimited logins, cancel any time, and everything exports to CSV. Import what you have and see whether the answers are the ones you needed.
Get MunkiWhoSnipe-IT, Hudu, JumpCloud and Freshservice are trademarks of their respective owners and are used here only to identify the products being compared. MunkiWho is not affiliated with or endorsed by any of them.
Stop guessing who has what.
Set it up in an afternoon and decide from your own directory rather than anyone's comparison table.